Contract

Acknowledgement of booking and receipt of purchase order is taken as a binding commitment for payment for the event unless cancelled by IPROW.

IPROW reserves the right to refuse bookings if appropriate to the success of the event.

Terms for payment are no later than 28 days after the event.

See Privacy Notice for how we use booking data.

Member Discount

Member discount applies for people who are a member at the time of booking and on the date of the event.

New members must have completed the membership process no less than two weeks before the event to qualify for discount.

Substitution

A member can substitute for another member without charge.

A member can substitute for a non-member but the discount will not apply if an invoice has already been raised.

A non-member substituting for a member after the invoice has been raised will incur a charge of £30 for second invoice plus the amount of the discount.

Cancellation

Events are invoiced no more than one month prior to the course, except by special arrangement, such as one purchase order covering multiple event bookings or on request to pay in a prior financial year.

Cancellation after the invoice has been raised will remain chargeable in full.

Cancellation prior to an invoice being raised will not incur charge.

If an event should be undersubscribed or a trainer should be unavailable through illness or injury, IPROW reserves the right to cancel the event  or postpone to a date agreed with all parties. Fees already paid will be refunded if the event is cancelled or a person booked is not able to attend as a result of postponement.

Recording

Although it is technically possible to record virtual events, it is not as straightforward as people may assume from recording their own Teams meetings with colleagues. Therefore, we do not offer this facility.

Trainers, chair and participants have expressed strong concerns about confidentiality and that contributing while knowing it is recorded and retained may change what is said and how, which can be a disbenefit to the event and desired learning outcomes.

As a trial, we provided recordings in 2021 for participants missing all or part of events because of illness or poor connection and found that the additional work involved was difficult to accommodate at peak periods, plus a cost was incurred for hosting and management of material. The time and cost appeared disproportionate to the benefits to customers.

There may be exceptions at our discretion but they will be planned for and agreed in advance with those present and are likely to only occur for the Annual Update.