Contract

Acknowlledgement of booking and receipt of purchase order is taken as a binding commitment for attendance at and payment for the event.

IPROW reserves the right to refuse bookings if appropriate to the success of the event.

Terms for payment are no later than 28 days after the event.

See Privacy Notice for how we use booking data.

Member Discount

Member discount applies for people who are a member at the time of booking and on the date of the event.

New members must have completed the membership process no less than two weeks before the event to qualify for discount.

Substitution

A member can substitute for another member without charge.

A member can substitute for a non-member but the discount will not apply if the booking has already been invoiced.

A non-member substituting for a member after the invoice has been raised will incur a charge of £30 for second invoice plus the amount of the discount.

Cancellation

Events are invoiced no more than one month prior to the course, except by special arrangement, such as one purchase order covering multiple event bookings.

Cancellation after the invoice has been raised will remain chargeable in full.

Cancellation prior to an invoice being raised will not incur charge.

If an event should be undersubscribed or a trainer should be unavailable through illness or injury, IPROW reserves the right to cancel the event  or postpone to a date agreed with all parties. Fees already paid will be refunded if the event is cancelled or a person booked is not able to attend as a result of postponement.